Returns & Exchanges

Return & Exchange Window: You can return or exchange any item within 14 days of receiving your order, provided it is unworn, unwashed, unused, and in its original condition with all tags attached.

How to Request: Requests must be submitted through the Returns & Exchanges Portal on our website, along with a clear photo of the product and a clear photo of its attached tags or contact us through the Instagram DMs and our team will guide you through the next steps.

Quality Check & Approval: Once your returned item arrives at our facility, our quality team inspects it to ensure it meets return conditions. This inspection and approval process takes up to 2 business days, and you will receive a confirmation email as soon as it is approved.

Shipping Fees: Return and exchange shipping fees are the responsibility of the customer, unless the item received is damaged or incorrect, in which case we cover all shipping costs.

Refund Processing & Timeline: Once approved by the quality team, refunds are processed within 7 business days via InstaPay, Bank Transfer, or Mobile Wallets.

Shipping Cost Non-Refundability: Original shipping fees are non-refundable unless the return is due to a damaged or incorrect item.